Refund policy

At Roses By Rojan, we take great pride in the quality and presentation of every floral arrangement we deliver. Due to the perishable nature of our products, we have the following policy:

Fresh Flowers & Arrangements All our flowers and arrangements are perishable goods. In accordance with UAE Consumer Protection Law, perishable products are exempt from standard return rights. However, your satisfaction is our priority.
If you receive an order that is damaged, incorrect, or significantly different from what was shown, please email orders@rbr.ae within 24 hours of delivery with:
•    A photo of the arrangement
•    Your order number
•    A brief description of the issue
We will assess your claim and, at our discretion, offer one of the following resolutions:
•    A replacement arrangement delivered at no additional charge
•    A store credit for a future order
•    A partial or full refund, depending on the circumstances
Non-Perishable Add-Ons For non-perishable items such as vases, gift boxes, or accessories, returns may be accepted within 1 day of delivery, provided the item is unused and in its original condition. Please contact us to arrange a return.

Order Cancellations
You may cancel or modify your order free of charge at any time before it has been prepared or dispatched. Once preparation has begun or the order is out for delivery, we may not be able to cancel or refund it. Please contact us as early as possible via WhatsApp or email so we can assist you.

How to Contact Us Order issues (damaged, incorrect, or missing items): orders@rbr.ae General enquiries: hello@rbr.ae WhatsApp: +971 52 247 1011