FAQ

Frequently Asked Questions

Ordering

How do I place an order?
You can order directly through our website or reach us on WhatsApp. Our team is happy to help you choose the perfect arrangement.

Can I request a custom arrangement?
Absolutely. We love creating personalised bouquets. Contact us via WhatsApp with your ideas, budget, and occasion and we will design something just for you.

Can I include a personalised message with my order?
Yes. You can add a gift message at checkout and we will include it with your arrangement.

Delivery

Do you offer same-day delivery? Yes — same-day delivery is available across Dubai for orders placed before our daily cutoff time (shown at checkout). See our Shipping Policy for full details on delivery areas, timing, and what happens if the recipient isn't available.

Products & Quality

Are your flowers fresh?
Yes. All our arrangements are made with freshly sourced flowers and prepared on the day of delivery to ensure the best quality and longevity.

What if my arrangement does not look exactly like the photo?
Flowers are a natural product and may vary slightly in colour, size, and shape depending on seasonal availability. We always aim to match the style and feel of the product shown. If a specific flower is unavailable, we will use a suitable substitute of equal or greater value.

Payments & Refunds

What payment methods do you accept? We accept major credit and debit cards online; cash on delivery may be available in select areas.

What if my order arrives damaged, or I need to cancel or modify it? See our Refund Policy for full details on damaged/incorrect orders, cancellations, and modifications.